 When you have questions about your telephone system, simply contact our ESG Help Desk:
Toll-Free Number....... 877.671.5368
E-mail........................ esghelpdesk@wwcc.com
Fax............................. 920.687.2119
We’re here for you 24x7… including holidays and after-hour emergency dispatch service. (E-mail response Monday through Friday 8:00am-5:00pm
to Answer Questions Big and Small on...
Service Interruption Issues, including:
- Desk Sets Out of Service
- Console Out of Service
- Paging / Peripheral Malfunctions
- Control Unit Failure
- Trunk Circuit Failure / Telco Issues
Replacement of Defective Equipment:
We stock the parts needed to maintain an efficient system, from critical system components to replacement parts for in-house inventory:
- Desk Sets
- Wireless Phones
- Systems Components
Moves, Add and Changes:
- Add New Desk Sets
- Re-Locate Desk Sets
- Voice / Data / Fiber Cabling
- Voice Mail System Requirements
Training
ESG VALUE PROPOSITION
We extend our Value Proposition to all of our customers. That means when you choose the Enterprise Systems Group, you can expect the “custom” in CUSTomer Satisfaction:
- Professional Systems Evaluation
- Expert Systems Design
- Proven Implementation Methods
- Effective Training Systems
- (i) View Service and Maintenance
- Post-Implementation Support
Helping our customers find ways to optimize their telephone systems is what we do best. Our strength comes, in part, from our collective 50+ years of experience in the design and implementation of telephone systems. It also comes from our commitment to be a leader in the industry. Keeping current in the latest telecommunications technology enables us to offer a wide range of innovative solutions:
Custom Phone System Solutions
Partnered with Mitel, a leading telecommunications manufacturer for over three decades, we offer products from the latest IP Systems to the traditional PBX architecture:
- Single-Site Phone Systems
- Multi-Node Switched Systems
- Voice Over IP (VoIP) Systems
In-Building Wireless Systems
The mobility and flexibility of SpectraLink wireless in-building technology puts the functionality of your desk phone into your pocket
24-Hour System Monitoring
24x7 “Critical Situation” monitoring isolates, diagnoses and reports alarm and maintenance data events for local and remote critical information systems - including PBXs.
(i) View On-Line System Info
Hosted at a secure WWCC web site, (i)View gives you access to all of the important information needed about your communication system, including contracts, equipment, "as-built" diagrams and documentation.
Voice / Data / Fiber Cabling
Network Services Group offers professional, state-of-the-art turnkey cabling services: Voice & Data Cabling • Fiber Optics MDF/IDF Charts • As-Built Drawings Moves • Adds • Changes Available
Disaster Recovery
Keeping a phone system operational is a necessity. Minimizing any downtime that could occur is what our PBX Disaster Recovery is all about. If the phone system were to go down, the PBX Disaster Recovery phones are in place, ready for use. |
