The Enterprise Systems Group prides itself on being a
trusted adviser to its customers and, as a result, that's where over 80% of all our referrals come
from. Technology changes often, so we
have always established a relationship with our customers that goes far beyond
a “break / fix” approach to customer service.
We have always stressed
that what ensures a successful project is not what is in the bells and whistles
of technology, but rather, the expertise of the partner you choose to implement,
service and support your system for the next 10 years. Read what
our customers have said about us and give us a call, we’d like the chance to
earn your business.
"It’s been easy. We have ESG configure everything on the DVRs and cameras and we just pick them up and install them. It’s plug-and-play, but ESG has to get everything set up for us.
The new March Networks Cloud software is going to enable us to be more efficient because our managers are making the transition from laptops to iPads." - Scott Selby (Director of Business Development)
Ashwaubenon School Districts
"An advantage we have with ESG is we don't have the implementer and the manufacturer pointing fingers at each other. If we have an issue, there's one place to go and the problem is going to get solved." - Keith Lucius (Assistant Superintendent of Schools)
Calumet Medical Center
“Switching to the Mitel 3300 was uneventful. Hardly anyone (in the hospital) was aware that we installed a new VoIP phone system.” - Phil Anhalt (Maintenance/ Tech Support Specialist)
“What captured our attention almost immediately was ESG’s thorough product knowledge and its proven comprehensive implementation plan.” - Dean Niquette (Sys. Administrator)
“Since installing the Mitel 3300, we are using 40% less resources in our call center yet we are providing better customer service.” - Jim Greene (CEO and President)
Island Resort & Casino
“We gained considerable confidence from ESG, from the comprehensive demos, to thorough phone system proposals to ESG’s knowledgeable personnel.” - Joe Stanchina (IT Director)
“Goodwill’s expected payback from its investment in the Mitel 3300-ICP is under 3 years. That’s a quick payback for a system that’s expected to last 7-10 years.” - Nancy Coonen (CIO)
“Our staff had little transition time in learning the new system, and I feel that was due to the extensive training from the support staff at ESG. The preparation work done by the ESG?staff was very thorough. The ESG support staff has been very good in answering my questions and walking me through situations when I need their help.” - Laura Norton (IS Director)