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The hospitality industry is one of the largest employment sectors in the North American economy. The industry employs 2.3 million people and has a major concern within the industry with how it will staff itself with qualified personnel. As the hospitality industry continues to out-pace other business sectors in growth, it will need new and innovative products and services to help it provide on-demand services. These on-demand services create a specific set of communications needs. Wisconsin Wireless Communications Corporation understands these needs and, with the use of wireless technology, can help improve overall operations of a lodging or convention center facility.
This translates into many benefits such as: |
| Improve Room Service Delivery |
| During the breakfast and supper hours, room service staff must deliver dozens of meals within a short period of time. On occasion, supervisors need to redirect the delivery staff while they are en route. Room service personnel equipped with wireless handsets can be reached throughout the hotel complex. The devices allow the parties to have 2-way communication as the delivery staff go about their business. Staff can be redirected quickly without bothering hotel guests. |
| Maximize Time of Maintenance or Housekeeping Personnel |
| Guests sometimes contact hotel staff to report problems with their room. When this happens, hotel supervisors prioritize the request in a predetermined fashion that complies with hotel policy. On those occasions when a new call is given high priority, hotel staff must locate the maintenance or housekeeping employee and direct them to the appropriate room. The time required to find the right service individual can be considerable, which is time lost to inefficiency and delay in getting guest’s requests fulfilled. Equipping maintenance and housekeeping staff with wireless handsets reduces the amount of time required to locate and dispatch these individuals to the guest room, which helps improve the level of guest services in the hotel. |
| Increase Staff Productivity |
| Some hotels and motels may have too few people responsible for all its required services. In some cases, an employee might be occupied with an errand when a request for service is reported by a guest. The employee who records the request, typically located at the front desk, may not know where the other hotel employees are. By having access to hotel personnel carrying a wireless handset, it is assured that guest calls can be handled quickly and professionally. In cases where delay might occur, hotel staff can call the guest and explain the situation at hand. |
