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Most businesses have some type of office environment. The setup can range from a few offices in a warehouse facility to hundreds of cubicles located within a large office complex. Most offices have a large number of workers who are at a fixed location for a significant portion of the day, but who must remain accessible while they roam the workplace. When these people are away from their desks, they count on pink slips and voicemail systems to relay messages while they are out of reach. Only 25% of all incoming calls are answered by the intended recipient on the first attempt. Most businesses recognize the need to improve this ratio in order to improve productivity and reduce expenses. WWCC wireless business solutions can allow the employer to roam the workplace while taking and receiving phone calls.
This translates into many benefits such as: |
| Increased Productivity |
| In certain office environments, employees spend a significant portion of the workday away from their desk. This creates unproductive time locating people who need to talk to a customer, prospect, or vendor. Wireless handsets allow office staff to locate employees quickly. Locating personnel takes seconds, not minutes. This increased accessibility creates a more productive work environment and less overtime. |
| Increased Accessibility to Key Personnel |
| Departments such as MIS facilities, human resources, and security provide key services that can be required at a moment's notice. Time wasted locating the required individual might be critical to the smooth operation of the organization. With wireless handsets, anyone needing departmental assistance of these individuals can contact them directly for fast, immediate accessibility! |
| Improve Excessive Long Distance Charges |
| When employees are not at their desks and unable to answer the telephone, numerous calls go unanswered the first time and are sent to voicemail or a message center. The customer leaves a message and typically a return phone call is required. In some cases, these returned calls carry a long-distance charge. A significant portion of these charges could be avoided if the individual answers directly, negating the need for a return call. With a wireless handset, employees can accept incoming calls directly and can handle the caller's request at the caller’s long-distance expense. |
